911 Communications Center


Contact Information

101 Penman Road South
Jacksonville Beach, FL 32250

Emergency Dial 911

Ph: (904) 270-1667
Fax: (904) 247-6342

Contact Us

Business Hours:

Monday - Friday 8 am - 5 pm

Emergency Services 24/7


The Communications Center serves the City of Jacksonville Beach by processing both emergency and non-emergency service calls for police, fire, and rescue.  Service is provided 24 hours a day, 365 days a year.

How to file a police report

The center employs communications professionals, certified by the State of Florida in the 911 Public Safety Telecommunicator Program and by the National Academies of Emergency Dispatch in Emergency Medical Dispatch.

Approximately 70,500 calls for service are generated each year in Jacksonville Beach via 911 emergency phone calls, non-emergency phone calls, inter-agency radio communications, and officer self-initiated activity.  Calls are entered into the computer-aided dispatch system and routed expeditiously to the dispatcher for radio broadcasting and assignment. 

During multijurisdictional events, communications center personnel have the ability to coordinate resources and communications with other agencies via mutual aid radio frequencies.  The center participates in the Florida and National Crime Information Centers to query wanted persons and obtain criminal history information on individuals, to enter missing persons and stolen items, and to send/receive Be-On-the-Look-Out bulletins (BOLOs) and advisories.

In order to file a police report or to report suspicious activity occurring within the City of Jacksonville Beach, please call the Communications Center at 904.270.1661.  If you have an emergency, please dial 9-1-1 immediately. 

Please have the following information available when calling:

  • Address of the incident and/or emergency;
  • Date/time of the incident;
  • Brief description of what occurred;
  • Suspect information, if available and if applicable; and
  • Descriptive information of stolen items/s, if applicable.



If there is an on-going and recurring problem that has been previously reported, please do not hesitate to call each additional time the incident occurs.  Documented call history may provide responding officers with additional, more progressive methods of resolving issues.

CodeRED Emergency Notification

CodeRED sends EMERGENCY notifications and public service announcements by phone, email, text and social media to keep citizens informed of emergencies and non-life safety matters.  Click here to register for notifications.



Search form