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Posted on: January 29, 2024

Information Systems Update

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February 5, 6:30 PM Update

The following statement will be read at tonight’s City Council meeting, which begins at 6 PM during the announcement portion of the meeting. City Council will not be discussing the cybersecurity event, nor will they have the opportunity to ask questions.

Statement to the City Council on the Cybersecurity Event
Good evening, members of the City Council, colleagues, and citizens of our community. I would like to provide you with an update on the recent cybersecurity event that has impacted our city's digital infrastructure. I want to assure you that our team, in collaboration with law enforcement and cybersecurity specialists, is working diligently to address this situation. However, please understand that due to the active investigation into this matter, I am limited in the details I can provide.

First and foremost, I want to emphasize that the safety and well-being of our community remain our top priority. I am pleased to report that our Beaches Energy utility is fully operational, ensuring our energy services remain uninterrupted. Similarly, the Public Works Pollution Control Plant and Water Plants are fully functional, safeguarding our city's environmental health and public safety.

Our Police Department's dispatch and processing operations remain fully functional, ensuring no disruption to their vital services to our community.

While we have encountered some challenges with our accounting functions, I want to reassure our employees and vendors that we can process pension payroll and employee payroll. We are also making progress in restoring our ability to pay vendors, albeit in a limited fashion.

Our email system and call centers are functional, which allows us to maintain effective communication within our city government and with our citizens.

Our IT teams and external cybersecurity specialists are conducting a thorough forensic investigation to understand the full scope of this event. Concurrently, we are working diligently to safely and fully restore the technical environment, enhance our cybersecurity posture, and prevent future incidents. 

In closing, I express my gratitude for the patience and support of our community during this challenging time. Rest assured, we are committed to resolving this issue as swiftly as possible. We will keep the council and the public informed within the constraints of the ongoing investigation.

Thank you for your attention and continued trust in us to protect and serve our community.

—————

We have no additional information to share at this time and are still unable to do interviews.

February 1, 3:15 PM Update

Thank you for your patience as we continue to regain functionality. Our email systems are working, but there will continue to be delays in response from City staff and officials.

January 30, 4:10 PM Update

The City of Jacksonville Beach recently began experiencing information systems issues, impacting certain City functions. Upon discovery, we promptly initiated an investigation and notified law enforcement.


We recently confirmed the issues are the result of a cybersecurity event. We are working to restore our systems and services as quickly as possible. As our investigation into this matter is ongoing, we are unable to provide further details at this time. 


Updates

  • Emergency services and public safety continue to operate at 100%.
  • City Hall is open for regular hours, but functionality remains limited.
  • The Tennis Center and the Golf Course are open.
  • We are still unable to receive emails.
  • At this time, we have no indication that personal sensitive data has been compromised.
  • City staff, especially the Information Services team, is working tirelessly to ensure operational continuity to serve our community.

January 29, 4:30 PM Update

We are currently addressing an information systems issue, and many city functions are down, including email.  City Hall will reopen tomorrow with limited operations and we will provide more information as we have it.

January 29, 12:30 PM Update

Effective immediately, the City of Jacksonville Beach will shut down due to Information Systems issues. 

What does this mean?

  • City Hall and Parks and Recreation facilities including the Tennis Center and the Golf Course will be closing immediately. At this time, we have no way to accurately predict when City Hall will reopen. We are hopeful to reopen tomorrow for normal operating hours; please continue to follow us for updates.
  • We are taking payments in-person for Beaches Energy Services through our drop box at City Hall (checks only) and online at BeachesEnergyServices.com
  • Emergency services and public safety are still fully operational. Please continue to call 911 if there is an emergency.
  • There will be extreme delays in sending or receiving emails with City staff and officials. 
  • Waste services will continue as normal
  • Public Works Crews and Beaches Energy Crews will continue to work as normal.
  • Our Information Services team is working tirelessly to restore service to 100%

Thank you for your patience.

For additional questions, please contact Jacob Board, Communications Manager, at jboard@jaxbchfl.net or 904-914-1901.

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