Accessibility

NOTICE UNDER THE AMERICANS WITH DISABILITIES ACT (ADA)

The City of Jacksonville Beach (“City”) welcomes individuals with disabilities (employees, residents, and visitors). The City seeks to be proactive in making its programs, services, and employment accessible to all. In compliance with the Americans with Disabilities Act of 1990 (“ADA”), the City will not discriminate against qualified individuals with disabilities in its services, programs, activities, or employment. 

The City has one ADA Coordinator to facilitate assistance for disabled residents, employees, and visitors to address any ADA-related accessibility issues. The ADA Coordinator also investigates and seeks to resolve any informal complaints and grievances regarding accessibility to City facilities or programs.

Employment: The City does not discriminate on the basis of disability in its hiring or employment practices and complies with all regulations promulgated by the U.S. Equal Employment Opportunity Commission and under Title II of the ADA.

Effective Communication: The City will make every reasonable effort, upon request, to provide aids and services leading to effective communication for qualified persons with disabilities so they may participate equally in City programs, services, and activities, including sign language interpreters, documents in Braille, and other ways of making information accessible to people who have speech, hearing, or vision impairments.

Modifications to Policies and Procedures: The City will make reasonable modifications to its policies, procedures, and programs to ensure that people with disabilities have an equal opportunity to participate. For example, individuals with service animals are welcome in City facilities, even where pets are generally prohibited. 

The ADA does not require the City to take action that would fundamentally alter the nature of its programs or services, or impose an undue financial burden.

Anyone who requires an auxiliary aid or service for effective communication, a reasonable accommodation, or a modification of policies and procedures to participate in City services, should submit an Accommodation Request Form to the ADA Coordinator as soon as possible, but no later than 48 hours (two business days) before the scheduled event or meeting.

The City will not place a surcharge on a particular individual with a disability or any group of individuals with disabilities to cover the cost of providing auxiliary aids/services or reasonable modifications of policy, such as retrieving items from locations that are open to the public but are not accessible to persons who use wheelchairs.

Questions, concerns, comments, requests, informal complaints, or grievances alleging violation of the ADA should be brought to the City’s ADA Coordinator identified below. An official ADA grievance may be submitted by the City’s ADA Grievance Procedure.

Elise Brosch, ADA Coordinator

City of Jacksonville Beach

11 North Third Street

Jacksonville Beach, FL 32250

E: ebrosch@jaxbchfl.net

P: 904-712-6297

WEBSITE ACCESSIBILITY STATEMENT

The City is committed to ensuring that individuals with disabilities enjoy full access to the City’s website. We are continuously improving the user experience for everyone through the implementation of relevant accessibility standards. The Web Content Accessibility Guidelines (“WCAG”) provide guidance for designers and developers of online content to improve accessibility for people with disabilities. The City strives to implement WCAG 2.1 Level AA standards across its website. Although this standard is more stringent than requirements pursuant to the ADA, the City recognizes and appreciates the importance of inclusivity for all individuals.

We welcome your feedback on the accessibility of the City’s website. If you have found an inaccessible area or process on the site, have specific questions or feedback about the City’s website, or need assistance using specific features, please contact the ADA Coordinator.