February 1, 3:15 PM Update
Thank you for your patience as we continue to regain functionality. Our email systems are working, but there will continue to be delays in response from City staff and officials.
January 30, 4:10 PM Update
The City of Jacksonville Beach recently began experiencing information systems issues, impacting certain City functions. Upon discovery, we promptly initiated an investigation and notified law enforcement.
We recently confirmed the issues are the result of a cybersecurity event. We are working to restore our systems and services as quickly as possible. As our investigation into this matter is ongoing, we are unable to provide further details at this time.
Updates
- Emergency services and public safety continue to operate at 100%.
- City Hall is open for regular hours, but functionality remains limited.
- The Tennis Center and the Golf Course are open.
- We are still unable to receive emails.
- At this time, we have no indication that personal sensitive data has been compromised.
- City staff, especially the Information Services team, is working tirelessly to ensure operational continuity to serve our community.
January 29, 4:30 PM Update
We are currently addressing an information systems issue, and many city functions are down, including email. City Hall will reopen tomorrow with limited operations and we will provide more information as we have it.
January 29, 12:30 PM Update
Effective immediately, the City of Jacksonville Beach will shut down due to Information Systems issues.
What does this mean?
- City Hall and Parks and Recreation facilities including the Tennis Center and the Golf Course will be closing immediately. At this time, we have no way to accurately predict when City Hall will reopen. We are hopeful to reopen tomorrow for normal operating hours; please continue to follow us for updates.
- We are taking payments in-person for Beaches Energy Services through our drop box at City Hall (checks only) and online at BeachesEnergyServices.com
- Emergency services and public safety are still fully operational. Please continue to call 911 if there is an emergency.
- There will be extreme delays in sending or receiving emails with City staff and officials.
- Waste services will continue as normal
- Public Works Crews and Beaches Energy Crews will continue to work as normal.
- Our Information Services team is working tirelessly to restore service to 100%
Thank you for your patience.
For additional questions, please contact Jacob Board, Communications Manager, at jboard@jaxbchfl.net or 904-914-1901.